At Cable Internet Service, we strive to provide the best possible service to our customers. We understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund. By using our services, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

a. Service Interruptions: If you experience a prolonged service interruption that is not due to maintenance, outages announced in advance, or issues caused by your equipment or actions, you may be eligible for a refund for the period of the interruption.

b. Billing Errors: If there is an error in your billing, such as being charged for services you did not receive or being billed an incorrect amount, you may be eligible for a refund for the incorrect charges.

c. Service Cancellations: If you cancel your service within the initial 30-day satisfaction guarantee period, you may be eligible for a refund of the initial service charges, excluding any installation fees, equipment charges, or usage fees incurred.

2. Non-Refundable Charges

The following charges are non-refundable:

a. Installation Fees: Fees charged for the installation of services are non-refundable once the installation has been completed.

b. Equipment Charges: Charges for equipment purchased or leased are non-refundable once the equipment has been delivered or installed.

c. Usage Fees: Any usage fees, such as pay-per-view or on-demand content, are non-refundable once the content has been accessed.

3. Refund Process

To request a refund, please follow these steps:

a. Contact Customer Support: Contact our customer support team at [Phone Number] or [Email Address] within 30 days of the issue arising. Provide your account information, a detailed description of the issue, and any supporting documentation.

b. Review and Verification: Our customer support team will review your request and verify the details. We may contact you for additional information or clarification.

c. Refund Approval: If your refund request is approved, we will process the refund within 10 business days. Refunds will be issued using the same method of payment used for the original transaction.

4. Pro-Rated Refunds

If you cancel your service outside of the initial 30-day satisfaction guarantee period, you may be eligible for a pro-rated refund of any prepaid service fees for the unused portion of the service period, excluding any non-refundable charges.

5. Termination of Service

If your service is terminated by Cable Internet Service due to a violation of our Terms of Service, you will not be eligible for a refund.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or concerns about this Refund Policy or wish to request a refund, please contact us at:

Cable Internet Service

[USA]
[info@cableinternetservice.store]
[

]

By using our services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.